Visit the Information Booth at the METRO Center (Pacific Station) 920 Pacific Avenue, Downtown Santa Cruz.
To speak with a representative, call us during business hours, at (831)425-8600
(Dial 711 for CRS Hearing & Speech Impaired Services).
We welcome your feedback... compliments, suggestions, or complaints about our service:
Click here to fill out a Customer Service Report any time of day or night.
Or while at the METRO Center, fill out a "METRO Wants to Know" form, and submit it to a Customer Service Representative, or place it in the Suggestion Box located in the lobby. You may also choose to speak with a representative who will record your concerns and submit on your behalf.
What happens after submitting a Customer Service Report?
METRO staff will investigate your concerns. When this process is completed, you will be contacted regarding the outcome. Allow ten working days for a response.
We thank you for taking the time to help us improve your public transit system.