Santa Cruz METRO Announces Participation in Nationwide Public Transportation Industry “Health and Safety Commitments” Program

APTA (American Public Transportation Associations) Health and Safety Commitments Program Participating System

METRO joins more than 150 public transit agencies across the country in signing on to the program


METRO announced Monday, October 12, 2020 that it has joined the American Public Transportation Association’s (APTA) “Health and Safety Commitments Program,” the public transportation industry’s overarching pledge to passengers that public transit systems are taking all the necessary measures to operate safely as the nation recovers from the COVID-19 pandemic.


The health and safety of passengers and operators is a priority for METRO. Since the beginning of the pandemic, METRO has worked tirelessly to keep riders safe from infection from the coronavirus. By signing on to the APTA Health and Safety Commitments Program with more than 150 public transit systems, METRO and the public transit industry are actively working to instill confidence in riders by committing to protecting their health and safety.


The Program was developed after asking transit users from across the country what measures would make them feel more confident riding public transportation amid concerns about COVID-19.


Additionally, METRO conducted a customer survey of our riders and identified four key areas to address to earn riders’ confidence:


  • Following public health guidelines from official sources such as CDC, State, and local guidance whenever possible
  • Cleaning and disinfecting transit vehicles frequently and requiring face coverings and other protections
  • Keeping passengers informed and providing resources to support safe travel
  • Putting health first by requiring riders and employees to avoid public transit if they have been exposed to COVID-19 or feel ill and installing additional safety measures

METRO has pledged to meet these commitments by enforcing specific policies that are effective for our system, our riders, and our community. A key component of the Health and Safety Commitments Program is the shared responsibility of our system and our riders to follow these guidelines. Riders rely on us to follow these commitments, and METRO relies on riders to protect themselves and other customers.


“METRO is serious about the safety of our employees and our customers. On March 3, 2020 METRO began initiating new safety measures to address COVID-19 and we continue to do so. This includes following official guidelines, protecting each other with face coverings and healthy behavior, and giving you the information to make smart choices. We’re putting health first – yours and our employees.”

– Alex Clifford, METRO CEO/General Manager


APTA’s Health and Safety Commitments Program is the public transportation industry’s pledge to encourage sensible policies and practices established to keep customers and employees safe during the COVID-19 pandemic and METRO is proud to join our fellow leading transit agencies in this mission. METRO’s number one priority has always been to keep our customers, community, and employees safe and through these additional measures, we will fulfill our pledge to you.


For more information on METRO’s commitment to safety visit


Our Commitments to health & safety


We're protecting each other


APTA commends Santa Cruz METRO on being a partner in the Health and Safety Commitments Program


APTA-METRO Pledge Release
APTA Task Force Car Card