Customer Service

Visit the Information Booth at the METRO Center (Pacific Station) 920 Pacific Avenue, Downtown Santa Cruz.

We provide:

  • Bilingual Customer Service Assistance 
  • Bus Route Information
  • Trip Planning Assistance
  • Lost & Found Services
  • Bus Pass Sales (in person, by mail, or online)

Open Monday through Friday:

Business Hours: 7:00am to 6:00pm
For Discount Photo ID: 7:00am to 5:30pm
For Lost & Found: 7:00am to 5:45pm

To speak with a representative, call us during business hours, at (831)425-8600

(Dial 711 for CRS Hearing & Speech Impaired Services).

We welcome your feedback...  compliments, suggestions, or complaints about our service:

Click here to fill out a Customer Service Report any time of day or night.

Or while at the METRO Center, fill out a "METRO Wants to Know" form, and submit it to a Customer Service Representative, or place it in the Suggestion Box located in the lobby.  You may also choose to speak with a representative who will record your concerns and submit on your behalf.

What happens after submitting a Customer Service Report?

METRO staff will investigate your concerns.  When this process is completed, you will be contacted regarding the outcome.  Allow ten working days for a response.  

We thank you for taking the time to help us improve your public transit system.