Santa Cruz METRO

Coronavirus Advisory
(Updated 9/1/2020):

Customer Service Call Center (831) 425-8600 is open 7 days a week 8am-5pm
Pacific Station Customer Service outside window now open Monday-Friday 8am-12pm (Noon)
Watsonville & Santa Cruz Transit Center interior lobbies remain closed to the public

Bus Service:

Mandatory Face Covering: No Mask, No Ride
* unless exempt, which a face shield will be required
Please adhere to all posted protocol while on the bus
Maximum of 10 – 15 passengers per size of METRO bus:

Per the Santa Clara County Public Health Order, Hwy 17 bus capacity is limited to 8 passengers plus 2 ADA seats
If a bus passes you by, the driver will either flash a sign saying “Sorry Bus Full” or signal you by hand that they are at capacity. The operator will then contact dispatch to send another bus.

Paratransit Service:

Mandatory Face Covering: No Mask, No Ride
* unless exempt, which a face shield will be required
To book a ParaCruz ride or apply for eligibility, please call (831) 425-4664 7 days a week, 8am-5pm
Maximum of 4-5 passengers per METRO ParaCruz Vehicle

In order to Buy Passes Online, you must first create a user account, choosing a username and password. Each time you return, you will sign in to this account you have already created and then proceed with your transaction. Use the links below to create your account, or to retrieve your username or password if you have forgotten either.

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