Service Impacts: Coronavirus Advisory

(Updated 12/2/2020)

 

To contact our Customer Service Call Center please call (831) 425-8600, open 7 days a week 8am-5pm, or to contact ParaCruz please call (831) 425-4664, open 7 days a week, 8am-5pm.

 

Due to COVID-19, METRO has implemented new safety and prevention measures onboard our vehicles and at our transit centers in order to keep our employees, operators, and riders safe. As always, the health and safety of our community is our number one priority. We apologize for any inconvenience.

 

For more information on METRO’s Commitment to Safety go here or for more information on METRO’s added safety measures go here.

 

Service and Facility Impacts:

Transit Centers:

  • Pacific Station Customer Service outside window is currently closed, check back for updates & reopening date
  • WTC Customer Service outside window is currently closed, check back for updates & reopening date
  • Watsonville & Santa Cruz Transit Center interior lobbies remain closed to the public
  • Customer Service Call Kiosk available at Pacific Station & WTC 7 days a week, 8am–5pm
  • Face coverings are required when visiting our transit centers or using any of METRO’s services. Complimentary face coverings are available onboard our buses as supplies last.

Bus Service:

  • Face coverings are required onboard all of our vehicles: No Mask, No Ride (unless exempt, which a face shield will be required)
  • Maximum of 10 - 15 passengers per size of METRO bus:
    • Per the Santa Clara County Public Health Order, Hwy 17 bus capacity is limited to 8 passengers plus 2 ADA seats
  • Please adhere to all posted protocol while on the bus

Paratransit Service:

  • Face coverings are required onboard all of our vehicles: No Mask, No Ride (unless exempt, which a face shield will be required)
  • Maximum of 4-5 passengers per METRO ParaCruz Vehicle
  • To book a ParaCruz ride or apply for eligibility, please call (831) 425-4664 7 days a week, 8am-5pm