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Submit a New Report
Please provide complete information, to enable METRO staff to investigate and respond.
Fields shown in BOLD below are required. You may skip a field that doesn't apply by typing "n/a".
If this is regarding "Website & Publications", please change "Department" accordingly below.
Your E-mail
Your Full Name
Department
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METRO Customer Service
ParaCruz Customer Service
Website & Publications
Volunteer to serve on MAC
Bids & Proposals Contact Info.
Public Records Request
Trip Planner (Google Transit)
Your Phone:
Your Address (optional):
Your City (optional):
Your State (optional):
Your Zip (optional):
Nature of Comment:
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Complaint
Compliment
Inquiry
Suggestion
Date of Incident:
Time of Incident:
Route:
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(Not Applicable)
17 - Amtrak Highway 17 Express
3 - Mission/Natural Bridges
4 - Harvey West/Emeline
7 - Beach/Lighthouse
9 - Prospect Heights
10 - University via High Street
12 - University/East Side Direct
13 - University via Walnut
15 - University via Laurel West
16 - University via Laurel East
19 - University via Lower Bay
20 - University via Westside
27X - University Express
31 - Scotts Valley/ Santa Cruz via Hwy 17
32 - Graham Hill
33 - Lompico SLV/Felton Faire
34 - South Felton
35/35A - Santa Cruz to San Lorenzo Valley
40 - Davenport/North Coast Beaches
41 - Bonny Doon
42 - Davenport/Bonny Doon
53 - Capitola/Dominican
54 - Capitola/Aptos/La Selva Beach
55 - Rio Del Mar
56 - La Selva
66 - Live Oak via 17th
68 - Live Oak via Broadway/Portola
68N - Night Beach
69 - Capitola Mall
69A - Capitola Road / Watsonville
69W - Capitola Road / Cabrillo / Watsonville
69N - Capitola Road / Cabrillo
70 - Santa Cruz/Cabrillo
71 - Santa Cruz to Watsonville
72 - Corralitos
74 - Ohlone Parkway/Rolling Hills
75 - Green Valley
76 - Corralitos/Buena Vista
79 - East Lake
91X - Commuter Express Santa Cruz / Watsonville
Location (include street and cross-street):
Vehicle Number (if known):
Direction of Travel:
Please select ...
Outbound
Inbound
Not sure?
Employee Name or Number (if known):
Employee Position:
Please select ...
Bus Operator
Transit Supervisor
Customer Service Rep.
Security Guard
Other
Not Applicable
If other, please describe:
Your Phone (include area code):
Your Address (optional):
Your City (optional):
Your State (optional):
Your Zip (optional):
Nature of Comment:
Please select ...
Complaint
Compliment
Inquiry
Suggestion
Date of Incident:
Time of Incident:
Did this trip connect with a Fixed-Route Bus?
Please select ...
No Fixed Route Connection
3 - Mission/Natural Bridges
4 - Harvey West/Emeline
7 - Beach/Lighthouse
9 - Prospect Heights
10 - University via High Street
12 - University/East Side Direct
13 - University via Walnut
15 - University via Laurel West
16 - University via Laurel East
19 - University via Lower Bay
20 - University via Westside
27X - University Express
31 - Scotts Valley/ Santa Cruz via Hwy 17
32 - Graham Hill
33 - Lompico SLV/Felton Faire
34 - South Felton
35/35A - Santa Cruz to San Lorenzo Valley
40 - Davenport/North Coast Beaches
41 - Bonny Doon
42 - Davenport/Bonny Doon
53 - Capitola/Dominican
54 - Capitola/Aptos/La Selva Beach
55 - Rio Del Mar
56 - La Selva
66 - Live Oak via 17th
68 - Live Oak via Broadway/Portola
68N - Night Beach
69/69A/69W/69N - Capitola Road / Cabrillo / Watsonville
70 - Santa Cruz/Cabrillo
71 - Santa Cruz to Watsonville
72 - Corralitos
74 - Ohlone Parkway/Rolling Hills
75 - Green Valley
76 - Corralitos/Buena Vista
79 - East Lake
91X - Commuter Express Santa Cruz / Watsonville
Location (include street and cross-street):
Vehicle Number (if known):
Employee Name or Number (if known):
Employee Position:
Please select ...
Paratransit Van Operator
Paratransit Reservationist
Paratransit Supervisor
Security Guard
Other
N/A
If other, please describe:
Confidentiality Requested?
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Yes
No
Name of person filing this report:
Which publication does this concern?
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Headways Bus Rider's Guide
Amtrak Hwy 17 Brochure
Bus Stop Stickers
Wall Posters
Website Content
Website Maps & Schedules
Google Transit Trip Planner
Contact Name
Street Address
Street Address
City
State
Zip Code
Day Phone
Do you ride METRO fixed route or Paracruz Service
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METRO fixed route
Paracruz
Both
How often do you use METRO/Paracruz Service
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Daily
Weekly
Monthly
Infrequently
What are your particular transit intersts?
What do you think are the biggest challenges for METRO?
What do you believe that you will contribute to MAC & METRO if appointed?
Contact Name
Company Name
Address 1
Address 2
City
State
Zip Code
Phone Number
FAX Number
Alternate Email Address
Products/Services Type
Architect and Engineering Services
Bus Parts Procurements
Construction Projects
Equipment Procurements
Maintenance Services
Professional Services
System Software Procurements
Vehicles Procurements
Other (specify below)
Describe Keywords of Your Products/Services:
Is your firm a Disadvantaged Business Enterprise?
No
Yes - (If yes, please answer the following questions)
What is your certification number:
What is the expiration date of certification number:
What is your firm's annual gross receipts (highlight one):
Please select ...
Less than $500,000
$500,000 to $1,000,000
$1,000,000 to $2,000,000
$2,000,000 to $5,000,000
Greater than $5,000,000
First Name
Last Name
Organization Name (if any)
Street Address
Street Address
City
State
Zip Code
Contact Phone
Specific Description of the Records Requested
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Message
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low
normal
high
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