SALARY: $3,872 - $4,945 per month (PERS 2.5% @ 55 - highest year)

TYPE OF RECRUITMENT: Open

DEADLINE: Open Until Filled

GENERAL INFORMATION: The Santa Cruz Metropolitan Transit District (METRO) is recruiting for an individual to fill the position of Assistant Paratransit Superintendent. METRO provides public transit service to the County of Santa Cruz and the component cities of Capitola, Santa Cruz, Scotts Valley and Watsonville. METRO also provides extensive service to the University of California, Santa Cruz and Cabrillo College. METRO operates the Highway 17 Express/Amtrak Connector Service in cooperation with the Santa Clara Valley Transportation Authority, Caltrans, Amtrak and the Capitol Corridor Joint Powers Authority. METRO has 325 employees.

JOB SUMMARY : Under general direction, plans, organizes and manages delivery of assigned elements of METRO's Demand response system. Ensures Paratransit employees meet system performance and customer service standards; ensures Paratransit employees comply with Americans with Disabilities Act (ADA) regulations as well as any related internal policies and procedures; performs related duties as assigned.

EXAMPLES OF DUTIES : Provides leadership and works with staff to develop and maintain a high performance, customer service-oriented work environment that supports achieving METRO's goals; communicates effectively and respectully with people from different racial, ethnic, cultural groups, physical and intellectual abilities, lifestyle choices and ages; demonstrates an ability to be sensitive to the needs of clients; participates in establishing operational plans and initiative to meet department goals and objectives and works to achieve overall departmental performance results; insures METRO's Paratransit operation complies and is consistent with American with Disabilities Act regulations; participates in developing and monitoring performance against the annual departmental budget; works with Paratransit Manager to develop performance requirements; uses communication devices equipment to provide advice and assistance on how to handle difficult, sensitive or potentially dangerous situations as they arise; ensures staff conformance with District rules and regulations, including the Drug and Alcohol Policy, as well as provisions of labor contracts and agreements; participates in the resolution of employee concerns and grievances; makes standard interpretations of labor contract provisions to supervisors and/or staff; evaluates employee attendance, performance and other issues; makes recommendations on discipline as required; participates in interviews for Paratransit staff; prepares and maintains department records and reports, including payroll, attendance and system performance statistics; responds to questions from the public in person and by telephone; must be willing to attend and satisfactorily complete additional specialized training as required by METRO; will be on call for accident investigation and for response to urgent and/or sensitive situations 24x7; may monitor in-field operations and communicates with maintenance and other departments as needed; may participate in training of employees; may operate METRO equipment for the purpose of operator training or in emergency situations.

PHYSICAL DEMANDS : While performing the duties of this job, the employee is frequently required to sit, talk or hear, both in person and by telphone, use hands to finger, handle or feel objects or controls, reach with hands and arms. The employee is regularly required to stand, walk and twist at the neck. Occasional lifting and overhead reaching is required. Visual abilities required include close vision, distance vision and the ability to adjust focus.

KNOWLEDGE AND ABILITIES: Knowledge of : Understanding of the function of Paratransit program; working knowledge of standard office software (i.e. Microsoft Office) systems; fluency in Spanish is preferred; FTA rule 49CFR, parts 37 and 38 preferred; California Class B license preferred.
Ability to: Interact with clients and staff in a professional manner; oral and written communication skills sufficient to complete paperwork; effectively communicate with a majority of clients and to train Paratransit Operator Trainees.

EMPLOYMENT STANDARDS:Any combination of training and experience equivalent to two (2) years college level course work in management, business or related field. Experience that demonstrates substantial knowledge and abilities pertinent to the specific job functions may be substituted for the education requirement and two (2) years professional experience in transporation operations and two (2) years supervisory experience. This position is considered a Safety Sensitive position and is subject to Drug and Alcohol testing as required by FTA CFR 49.

APPLICATION PROCEDURE:Requires District application. An application packet may be obtained by calling (831) 423-5582 x.143, or online at http://www.scmtd.com. Applications accepted unil position is filled. Submit completed application packet to Santa Cruz Metropolitan Transit District, Human Resources Dept., 370 Encinal Street, Suite 100, Santa Cruz, CA 95060. AA/EOE

AN EQUAL OPPORTUNITY EMPLOYER

PLEASE NOTE: The following forms are required for this position:

• Application Form & Equal Opportunity Questionnaire
• Conviction Statement
• Authorization to Release Information
  
• Authorization to Release Information - Drug Testing