Please answer all questions unless otherwise instructed.
Click the submit button when you have completed. We appreciate your taking the time to give us feedback on METRO Online.

1. About how many times have you visited METRO Online?
THIS IS MY FIRST VISIT
2 OR 3 TIMES
4 OR 5 TIMES
6 TO 10 TIMES
MORE THAN 10 TIMES

2. What is the primary reason that you visited METRO Online web site today?
TO FIND BUS SCHEDULE INFORMATION
TO FIND OUT ABOUT BUS FARES
TO VIEW A MAP OF A BUS ROUTE
TO CONTACT METRO PERSONNEL
TO LEARN HOW TO RIDE METRO BUSES
TO FIND INFORMATION ON METRO SPECIAL SERVICES
JUST BROWSING
OTHER, PLEASE SPECIFY:

3. Compared to other web sites that you visit, did you find it easy or difficult to navigate through METRO's web site to the information that you wanted?
MUCH EASIER THAN MOST WEB SITES
EASIER THAN MOST WEB SITES
ABOUT AVERAGE
MORE DIFFICULT THAN MOST WEB SITES
MUCH MORE DIFFICULT THAN MOST WEB SITES

4. While navigating through the METRO web site, how fast and responsive did you find it?
PAGES LOADED QUICKLY
PAGES LOADED WITH AVERAGE SPEED
PAGES LOADED TOO SLOWLY

5. Have you ever ridden a METRO bus?
YES NO (PLEASE SKIP TO QUESTION 11.)

6A. Have you ever used the information from METRO's web site to plan a trip on an METRO bus?
YES NO (PLEASE SKIP TO QUESTION 11.)

6B. If YES, how accurate was the information provided by the METRO web site?
VERY ACCURATE
SOMEWHAT ACCURATE
NOT AT ALL ACCURATE

6C. If YES, will you use the METRO web site again for trip planning?
DEFINITELY YES
PROBABLY YES
NOT SURE OR UNDECIDED
PROBABLY NO
DEFINITELY NO

Considering your own trip information and travel needs, how useful did you find each of the following sources of information on the METRO web site?

7. METRO "Print Your Own Schedule"
VERY USEFUL
SOMEWHAT USEFUL
NOT VERY USEFUL
NOT AT ALL USEFUL
DID NOT USE THIS FEATURE

8. METRO How To Ride Information
VERY USEFUL
SOMEWHAT USEFUL
NOT VERY USEFUL
NOT AT ALL USEFUL
DID NOT VIEW HOW TO RIDE INFORMATION

9. METRO Fares Information
VERY USEFUL
SOMEWHAT USEFUL
NOT VERY USEFUL
NOT AT ALL USEFUL
DID NOT VIEW FARE INFORMATION

10. METRO News Page
VERY USEFUL
SOMEWHAT USEFUL
NOT VERY USEFUL
NOT AT ALL USEFUL
DID NOT VIEW NEWS PAGE

Please Skip to Question 12.

11. If you've never ridden an METRO bus, does the presence of METRO information on the web increase the likelihood that you will ride METRO buses?
YES NO