Santa Cruz METRO Operates Four Transit Centers in Santa Cruz County.


Santa Cruz Metro Center (Pacific Station) Relocating Feb. 12th, 2024 to temporary River Front Transit Center.


River Front Temporary Transit Center


Pacific Station Relocation

The METRO Pacific Station complex in the city of Santa Cruz is slated for demolition and redevelopment during the period of February 2024 through February 2026. Current METRO operations at Pacific Station includes 10 active bus bays, 14 layover bus bays, a site-specific circulation system, and facilities for public/customer service interaction, operators, and security staff. METRO operates county-wide fixed-route and Highway 17 commuter service from its Santa Cruz Pacific Station complex with connections to Santa Clara County and Monterey Salinas Transit at METRO’s Watsonville Transit Center. METRO operates a fleet of 107 buses on at least 20 fixed routes and 32 paratransit vehicles.


On Thursday, February 8th METRO’s Customer Service booth and ticket sales at Pacific Station will close to the public, and the lobby and public restroom will remain open until end of day Sunday, Feb. 11th. On Monday, Feb. 12th, METRO will move transit operations to its temporary River-Front Transit Center utilizing curbside space on Soquel Ave., Front St, River St. and River St. South to create three new bus stops (Areas 1, 2, 3) and create multiple bus layover spaces. METRO’s Customer Service booth and ticket sales will also open on Feb. 12th to the new Customer Experience Center located at 603 Front St. in Santa Cruz.


To help ease this transition for riders and acquaint them with the temporary transit center, METRO will offer free fares throughout its bus system from Feb. 8-25. Additionally, over a dozen METRO operator trainees will be available onsite Pacific Station and River- Front Transit Center during the transition period to assist riders with finding their routes and answering questions.


River Front Temporary Transit Center Plans

Per the terms of the 2020 Memorandum of Understanding between the City of Santa Cruz (City) and METRO, the City is coordinating the development of a METRO Downtown Transit Center Interim Operations Plan (Plan). The Plan will design temporary traffic circulation patterns, determine associated traffic and sidewalk revisions, and identify locations for ancillary facilities to support METRO’s operations during the redevelopment of Pacific Station. Key elements include establishing a clockwise traffic flow around the area bounded by Soquel Ave., Front St., River St. and River St. South, the removal of the traffic island at the River St. South/Front St. intersection to facilitate METRO bus movements, general traffic restriping, and conversion of River St. South to one-way southbound.


The METRO Interim Downtown Transit Center Operations plan will utilize curbside space on Soquel Ave., Front St, River St. and River St. South to create three new bus stops and create multiple bus layover spaces. On Front Street and River St., the plan will create a shared bus/bike lane adjacent to the curb to facilitate bus movements, bus layover, bus station service, and bicycle movements. METRO plans to board and deboard passengers at three bus stops (Areas 1, 2, 3), located at the River St. South/Soquel Ave. (Area 1) intersection, at the existing stop on Soquel Ave. between River St. South & Front St (Area 2), and at the existing Front St. stop alongside CVS Pharmacy (Area 3). Layover spaces will be generally used between 5am and midnight, when most of the bus routes are out of service.


To install the shared bus/bike lane, there will need to be a reduction of on-street parking. Existing loading curbside spaces will be maintained. A description of these parking changes is detailed below.

City of Santa Cruz - Metro Interim Downtown Transit Center Plan.

Area 1, 2, 3 Route Details

Area 1: Located at the River St. South/Soquel Ave. intersection

Routes Served: 18, 19, 20, 40, 41, 42

Area 2: At the existing stop on Soquel Ave. between River St. South & Front St

Routes Served: 17, 35

Area 3: At the existing Front St. stop alongside CVS Pharmacy

Routes Served: 1, 2, 3, 4, 90X



Click here to view a larger River Front Transit Center Map


Customer Service

Additionally, METRO’s Customer Service Department will also be relocated from Pacific Station to 603 Front St., across from CVS. METRO’s Customer Experience Center will be open to assist customers in-person Monday – Friday, 8:00AM – 5:00PM or by phone at (831) 425-8600.

Public Restrooms

METRO riders will have access to a public restroom near Soquel/Front Parking Garage at 601 Front St. facing Soquel Ave., located next to Oswald’s Restaurant (121 Soquel Ave.) and across the street from New Leaf.


Walking Directions from METRO’s Customer Experience Center: Head South on Front St. Towards Soquel Ave., turn right on Soquel Ave., walk past Oswald’s Restaurant, public restrooms will be located on your right

Real-Time Bus Tracking

METRO is now providing a real-time bus arrival feed utilizing GTFS-RT, the transit industry standard, that enables riders to access real-time information on routes and bus locations in the most popular travel apps and websites. Real-time arrival information enables riders to know exactly when the bus will arrive, be aware of disruptions to service, such as traffic incidents, and know how full the bus is before it arrives. Travel with greater ease by taking advantage of real-time information that will help you make better trip decisions, using any platform you prefer:

  • Transit App and other popular smartphone apps
  • Google Maps and Apple Maps Trip Planners
  • METRO Real-Time website
  • SMS Text message “SCM XXXX” to 41411 (where XXXX is either a numeric stop ID, or transit center lane such as “rfc1” or “wtc2”) for predicted arrivals within 30 minutes

For more information visit


Cavallaro Transit Center, Scotts Valley

  • This Transit Center is not staffed.
  • Address: 246 Kings Village Road, Scotts Valley
  • Routes: Amtrak/Highway 17 Express,  35
  • View Today's Departures with Schedule By Stop

Capitola Mall Transit Center

Watsonville Transit Center