Policies

  1. Title VI Discrimination Policy (click here to submit a Title VI Discrimination Complaint)
  2. ADA Complaint Procedure (click here to submit an ADA Complaint)
  3. METRO ParaCruz Service Eligibility and Appeals Process - Procedure and Form Included
  4. Advertising with METRO Policy
  5. Bikes on Fixed Route Buses Policy
  6. Check Cashing Policy
  7. Discount Fare Program -  Application Forms (Attachments A & B) Included
    • Attachment A - Professional Verification of Disability Status Form
    • Attachment B - Request for Reduced Children's Fare With Discount Fare Card Form
  8. No-Smoking Policy
  9. Public Records Policy (click here to submit a public records request)
  10. Service Animal Policy
  11. Website Privacy and Use Policy
  12. Smart Card Policy
  13. Drug and Alcohol Policy
  14. AP-9003 – Passenger Code of Conduct & Service Suspension/Exclusion for Fixed Route Service & Transit Facilities
  15. AP-9004 - Passenger Code of Conduct & Service Suspension/Exclusion for Violent, Seriously Disruptive, and/or Illegal Conduct on Paratransit Vehicles