Policies

  1. Title VI Discrimination Policy (click here to submit a Title VI Discrimination Complaint)
  2. ADA Complaint Procedure (click here to submit an ADA Complaint)
  3. METRO ParaCruz Service Eligibility and Appeals Process - Procedure and Form Included
  4. Advertising with METRO Policy
  5. Bikes on Fixed Route Buses Policy
  6. Check Cashing Policy
  7. Discount Fare Program -  Application Forms (Attachments A, B & C) Included
    • Attachment A - Professional Verification of Disability Status Form
    • Attachment B - Request for Reduced Children's Fare With Discount Fare Card Form
    • Attachment C - Confirmation of Legal Blindness Form
  8. No-Smoking Policy
  9. Public Records Policy (click here to submit a public records request)
  10. Service Animal Policy
  11. Website Privacy and Use Policy
  12. Social Media Management Guidelines
  13. Smart Card Policy
  14. Drug and Alcohol Policy
  15. Passenger Code of Conduct & Service Suspension/Exclusion for Fixed Route Service & Transit Facilities
  16. Passenger Code of Conduct & Service Suspension/Exclusion for Violent, Seriously Disruptive, and/or Illegal Conduct on Paratransit Vehicles
  17. Lost and Found Policy