Santa Cruz METRO - Mail-Order

Coronavirus Advisory
(Updated 7/29/2020):

Pacific Station Customer Service outside window now open Monday-Friday 8am-12pm (Noon)

Please wear a facial covering and practice social distancing while in line

Watsonville & Santa Cruz Transit Center interior lobbies remain closed to the public
Customer Service Call Center (831) 425-8600 is open 7 days a week 8am-5pm

Bus Service:

Mandatory Face Covering: No Mask, No Ride
* unless exempt, which a face shield will be required
Please adhere to all posted protocol while on the bus
Maximum of 10 – 15 passengers per size of METRO bus:

If a bus passes you by, the driver will either flash a sign saying “Sorry Bus Full” or signal you by hand that they are at capacity. The operator will then contact dispatch to send another bus.

Paratransit Service:

Mandatory Face Covering: No Mask, No Ride
* unless exempt, which a face shield will be required
To book a ParaCruz ride or apply for eligibility, please call (831) 425-4664 7 days a week, 8am-5pm
Maximum of 4-5 passengers per METRO Para Cruz Vehicle

Click here to view and print our bus pass mail-order form.

Please note, we are having mail issues at our Pacific Station location, instead mail to:
110 Vernon St. Santa Cruz, CA 95060

Fill out the form and include payment by check. Complete instructions are on the form.