In cooperation with the Americans with Disabilities Act of 1990 (ADA),
Santa Cruz METRO operates ‘METRO ParaCruz’, a complementary paratransit service.

Eligibility for this service is determined through an in-person interview. 

• Click here to find out how to apply

METRO operates a fleet of safe, clean, modern and accessible large buses, small buses, and minivans, connecting people to educational, business, medical, shopping, social, and other destinations. All METRO fixed route buses and ParaCruz vehicles are accessible to any customers needing the use of a ramp or lift to board a METRO vehicle.   Santa Cruz METRO ParaCruz is a shared-ride service, providing door-to-door public transportation for people who have a temporary or permanent physical, cognitive, or psychiatric disability that prevents them from making some or all of their trips on METRO’s fixed route bus system.

Customers may arrange for an assistant to travel with them.  Rides are scheduled in advance, and frequently include picking up and dropping off other customers along the way.

METRO ParaCruz provides the level of access to mass public transportation for people with disabilities that is comparable to the rest of the community.

For ParaCruz Customer Service Inquiries

• Click here to send us a convenient ParaCruz Customer Service Report
• Or call (831)425-4664

ParaCruz Reservations and Customer Service Hours

• Rides must be reserved at least one day in advance of the ride.
• Reservations may be arranged between the hours of 8:00am and 5:00pm

  • Call (831)425-4664 (Dial 711 for CRS Hearing & Speech Impaired Services)

ParaCruz Customer Guide

• Click here for the Customer Guide

 ParaCruz Service Area

METRO ParaCruz provides service to any destination within Santa Cruz County that is within three-quarter (¾) miles of an operating bus route.

ParaCruz Service Hours

METRO ParaCruz operates additional evening hours to correspond with certain fixed routes, and operates limited hours (6:00am to 10:30pm) adjacent to fixed routes #33 and #34 on weekdays only during the summer months, when these fixed routes do not operate.

• Call for more information (831)425-4664 (Dial 711 for CRS Hearing & Speech Impaired Services)

Fares

• The ParaCruz fare is $3.00 per one-way trip
• Pre-paid coupons are available:
  • Click here to purchase online
  • Or purchase at the Santa Cruz METRO Center Information Booth during business hours

Mobility Devices

Wheelchairs and other mobility devices will be accommodated that do not exceed 30” by 48”, with an occupied weight not exceeding 600 pounds.