Visit the Information Booth located in the lobby
of the METRO Center (Pacific Station), located at
920 Pacific Avenue, in Downtown Santa Cruz.

We provide:

To speak with a representative,
call us during business hours:

(831)425-8600 (Monday-Friday)

(Dial 711 for CRS Hearing & Speech Impaired Services)


Business Hours: 7:00am to 6:00pm

For Discount Photo ID: 7:00am to 5:30pm

For Lost & Found: 7:00am to 5:45pm


To speak with a Greyhound Agent:
call (831)423-1800 or (831)423-4082


Information found on this website can be provided in an alternative format upon request. Please call Customer Service during business hours, or email This email address is being protected from spambots. You need JavaScript enabled to view it.. METRO will do its best to provide the requested alternative format within a reasonable time.

We welcome your compliments, suggestions, or complaints about our service.

What happens after submitting a Customer Service Report?

METRO staff will investigate your concerns. When this process is completed, you will be contacted regarding the outcome. Allow ten business days for a response.

We thank you for taking the time to help us improve your public transit system.

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