Visit the Information Booth located in the lobby
of the METRO Center (Pacific Station), located at
920 Pacific Avenue, in Downtown Santa Cruz.

We provide:

To speak with a representative,
call us during business hours:

(831)425-8600 (Monday-Friday)

(Dial 711 for CRS Hearing & Speech Impaired Services)


Business Hours: 7:00am to 6:00pm

For Discount Photo ID: 7:00am to 5:30pm

For Lost & Found: 7:00am to 5:45pm


To speak with a Greyhound Agent:
call (831)423-1800 or (831)423-4082

We welcome your compliments, suggestions, or complaints about our service. 

Please choose the most appropriate report from the list below:


You may also speak with a representative by phone or in person and they will submit a report on your behalf.

What happens after submitting a report?

  • METRO staff will investigate your concerns.
  • You may be contacted for additional information.
  • When this process is completed, you will be contacted regarding the outcome.
  • Allow ten business days for a response.

We thank you for taking the time to help us improve your public transit system.

FaLang translation system by Faboba