Visit the Information Booth located in the lobby
To speak with a representative,
|Business Hours:||7:00am to 6:00pm|
|For Discount Photo ID:||7:00am to 5:30pm|
|For Lost & Found:||7:00am to 5:45pm|
To speak with a Greyhound Agent:
call (831)423-1800 or (831)423-4082
Click here to fill out a Customer Service Report any time of day or night.
We welcome your feedback... compliments, suggestions, or complaints about our service.
Or while at the METRO Center, fill out a "METRO Wants to Know" form, and submit it to a Customer Service Representative, or place it in the Suggestion Box located in the lobby. You may also choose to speak with a representative who will record your concerns and submit on your behalf.
What happens after submitting a Customer Service Report?
METRO staff will investigate your concerns. When this process is completed, you will be contacted regarding the outcome. Allow ten business days for a response.