Customer Service

photo of Customer Service Information Booth

Visit the Information Booth located in the lobby
of the METRO Center (Pacific Station), located at
920 Pacific Avenue, in Downtown Santa Cruz.

We provide:

To speak with a representative,
call us during business hours

(831)425-8600 (Monday-Friday)

(Dial 711 for CRS Hearing & Speech Impaired Services)

Business Hours: 7:00am to 6:00pm
For Discount Photo ID: 7:00am to 5:30pm
For Lost & Found: 7:00am to 5:45pm

To speak with a Greyhound Agent:
call (831)423-1800 or (831)423-4082

Click here to fill out a Customer Service Report any time of day or night.

We welcome your feedback... compliments, suggestions, or complaints about our service.

Or while at the METRO Center, fill out a "METRO Wants to Know" form, and submit it to a Customer Service Representative, or place it in the Suggestion Box located in the lobby.  You may also choose to speak with a representative who will record your concerns and submit on your behalf.

What happens after submitting a Customer Service Report?

METRO staff will investigate your concerns.  When this process is completed, you will be contacted regarding the outcome.  Allow ten business days for a response.  

We thank you for taking the time to help us improve your public transit system.