Customer Service

Visit the Information Booth located in the lobby
of the METRO Center (Pacific Station), located at
920 Pacific Avenue, in Downtown Santa Cruz.

We provide:

To speak with a representative,
call us during business hours
(831)425-8600 (Monday-Friday)

(Dial 711 for CRS Hearing & Speech Impaired Services)


Business Hours: 7:00am to 6:00pm

For Discount Photo ID: 7:00am to 5:30pm

For Lost & Found: 7:00am to 5:45pm


To speak with a Greyhound Agent:
call (831)423-1800 or (831)423-4082

Click here to fill out a Customer Service Report any time of day or night.

We welcome your feedback... compliments, suggestions, or complaints about our service.

Or while at the METRO Center, fill out a "METRO Wants to Know" form, and submit it to a Customer Service Representative, or place it in the Suggestion Box located in the lobby. You may also choose to speak with a representative who will record your concerns and submit on your behalf.

What happens after submitting a Customer Service Report?

METRO staff will investigate your concerns. When this process is completed, you will be contacted regarding the outcome. Allow ten business days for a response.

We thank you for taking the time to help us improve your public transit system.