In cooperation with the Americans with Disabilities Act of 1990 (ADA),
Eligibility for this service is determined through an in-person interview.
Customers may arrange for an assistant to travel with them. Rides are scheduled in advance, and frequently include picking up and dropping off other customers along the way.
METRO ParaCruz provides the level of access to mass public transportation for people with disabilities that is comparable to the rest of the community.
For ParaCruz Customer Service Inquiries
Responses to ParaCruz Customer Service Reports may take up to 30 days.
ParaCruz Reservations and Customer Service Hours
ParaCruz Customer Guide
ParaCruz Service Area
METRO ParaCruz provides service to any destination within Santa Cruz County that is within three-quarter (¾) miles of an operating bus route.
ParaCruz Service Hours
METRO ParaCruz operates additional evening hours to correspond with certain fixed routes, and operates limited hours (6:00am to 10:30pm) adjacent to fixed routes #33 and #34 on weekdays only during the summer months, when these fixed routes do not operate.
Santa Cruz METRO allows for all mobility devices to access our vehicles regardless of weight or size, and will attempt to carry any wheelchair or mobility device that can physically and safely be accommodated on either our Fixed Route or Paratransit equipment. As long as the device can maneuver the ramp or be picked up by the lift, and the customer can maneuver the device into the passenger area in a forward facing position for securement, boarding is permitted.
- Fares & Passes
- Rider's Guide
- Agency Information
- METRO ParaCruz