Customer Call Center
Open 7 days a week, 8am - 5pm
Dial (831) 425-8600

(Dial 711 for CRS Hearing & Speech Impaired Services)

Pacific Station Customer Service Window now open
Monday - Friday, 8am - 12pm (Noon)

See Holiday Calendar for specific closures.

We provide:


Santa Cruz Transit Center Customer Service Hours

Pacific Station Customer Service Window now open
Monday – Friday, 8am -12pm (Noon)

The lobby remains closed to the public until further notice


920 Pacific Avenue, Downtown Santa Cruz

(831) 425-8600


Watsonville Transit Center Customer Service Hours

Customer Service booth and interior lobby remain closed to the public until further notice


475 Rodriguez Street, Downtown Watsonville

(831) 425-8600




To speak with a Greyhound Agent: call (831) 423-1800 or (831) 423-4082


METRO's Commitment to Safety

METRO needs your help to protect you and other riders, to do so please adhere to the following rules when riding a METRO bus.

  • Face coverings are mandatory for all customers using METRO services including waiting at a bus stop and loading the bus
    * unless exempt, which a face shield will be required
  • Please adhere to all posted protocols while on the bus
  • Unless travelling with immediate family, protect yourself and other riders by maintaining as much physical distance as possible
  • For added safety, talking, singing, and yelling are discouraged while on the bus

METRO is here to make sure you get to your destination as safely as possible, to do so we have implemented new safety measures

  • METRO’s bus passenger capacity has been reduced to 10 riders for 35’ bus and 15 riders for a 40’ bus plus 2 ADA seats
    • Per the Santa Clara County Public Health Order, Hwy 17 bus capacity is limited to 8 passengers plus 2 ADA seats
    • If a bus passes you by that means the bus is at capacity and the driver will either flash a sign saying “Sorry Bus Full” or signal you by hand that they are at capacity. The operator will then contact dispatch to send another bus.
  • Some seats have been blocked off to allow separation of riders
  • Sneeze screen barriers are in the process of being installed in between seat rows of each bus
  • Operator barriers have been installed on buses
  • METRO buses are cleaned and disinfected several times per day
  • METRO buses are fogged with disinfectant nightly
  • Hand sanitizer dispensers are in the process of being installed inside each bus and at our Transit Centers
  • Hand washing stations have been installed at Pacific and Watsonville Transit Centers
  • Complimentary face coverings are available in buses, while supplies last


We welcome your compliments, suggestions, or complaints about our service. 

Please choose the most appropriate report from the list below:


You may also speak with a representative by phone or in person and they will submit a report on your behalf.

What happens after submitting a report?

  • METRO staff will investigate your concerns.
  • You may be contacted for additional information.
  • When this process is completed, you will be contacted regarding the outcome.
  • Allow ten business days for a response.

We thank you for taking the time to help us improve your public transit system.